Please note the following
as it hereby states our current policy.
Carson Cooper Spinning Wheels reserves the right to modify this policy at will, but will
honor any existing policy current at the time of order placement.
Return Policy for Carson Cooper Spinning Wheels shipped abroad, as follows:
Carson Cooper Spinning Wheels are guaranteed against defects
in all moving parts: Wheel, Bearings, Flyer assembly, Bobbins and Whorls for the
life of the wheel for the Original Purchaser. Any problems not covered by the
below conditions will be repaired or replaced free of charge as long as you own
the wheel.
(Please note there is a time factor for any refunds requested. See below)
Note: Purchaser is fully responsible for all shipping
charges. Both for receipt and return if necessary. Sorry but we are unable to reimburse any cost for shipping or handling.
1) Purchaser may return standard or
"inventory" items for reasons of workmanship or manufacturing
defects for full refund, if returned within a 60 day period from
receipt of merchandise.
Note: Special requests for custom orders not shown as
standard items, or outside of the normal option list, will be remanufactured or
repaired only. There is no refund of payment for custom orders, replacement
only!
2)All items kept past 60 days of receipt will be reviewed for any buyer created
damage or misuse and a percentage may deducted for return in the event the item
is unsuitable for resale if not a result of original workmanship or
manufacturing quality.
All decisions by Carson Cooper Spinning Wheels regarding condition of returned merchandise
are to be considered final. Carson Cooper Spinning
Wheels shall have 60 days from receipt of
return to determine condition prior to arranging for refund of monies received.
In the event deductions are taken due to condition, purchaser may request an
accounting for the amounts not to be refunded.
3) Purchaser may return item for reasons of manufacturing defects which were not
apparent at first but show up with use within 180 days of receipt of merchandise
for full refund if item is standard inventory.
Deductions from refund may be taken for use or abuse, or poor return shipping
practices.
4) Items resold by the original owner to another party will not be
covered under any of the above warranty conditions. Warranty
is offered only to the original purchaser. In the event the item was purchased
from a retail shop, a receipt is required as proof of
original purchase.
